ESG-Stakeholders

Stakeholder Identification

Following the five principles of the AA1000 SES Stakeholder Engagement Standard—Accountability, Influence, Tension, Dependency, and Diverse Perspectives, the Company continues in 2025 to review and identify key stakeholders. Through internal cross-departmental discussions and comprehensive evaluation, six main categories were confirmed: Employees, Customers, Suppliers, Shareholders, Communities, and Government Agencies, serving as the basis for communication strategies and actions this year.

The Company reports to the Board of Directors on stakeholder communications regularly (at least once a year). The 2025 stakeholder communication status was reported to the Board on August 11, 2025.

Communication Mechanisms and Key Issues of Stakeholders

Stakeholders	Importance to the Company	Key Issues	Channels & Frequency	2025 Implementation
Employees	Employees are key drivers of business operations and growth. Their job satisfaction, development opportunities, and well-being directly impact company performance and stability. The Company regards employees as the most core stakeholders, committed to providing a safe, friendly, and growth-oriented workplace to achieve mutual benefits.	Operational Performance Labor Relations Talent Development & Training Human Rights
			Suggestion Box (Irregular)	Effectively handle and respond to employee issues. Achieve consensus between labor and management. Conduct annual employee health checkups.
			Labor-Management Meetings (Quarterly)
			Employee Welfare Committee (Monthly)
			Employee Health Care (Yearly)
Customers	The Company places customer needs at the core, providing quality products and services, actively listening and responding to feedback. Through close communication and cooperation, we deepen partnerships and achieve win-win outcomes.	Sustainable Products & Green Marketing Product and Service Quality Risk Management Customer Privacy & Information Security Cybersecurity Protection
			Email/Phone (Irregular)	Actively handle complaints and suggestions, and adopt risk assessment mechanisms to enhance information protection.
			Customer Meetings/Customer Satisfaction Surveys (As Needed)
Suppliers	Suppliers provide key hardware, software, and technical services, directly impacting product quality and sustainability performance.	Product and Service Quality Supply Chain Management Sustainable Products & Green Marketing Operational Performance Integrity Management
			Email/Conference Calls (Irregular)	Established sustainable procurement policy and completed risk assessment of key suppliers. Requested suppliers to complete ESG materiality questionnaires to strengthen sustainability cooperation.
			Supplier Audits (Annually, Depending on Items)
Shareholders	The Company highly values shareholder opinions and rights. Through sound management strategies and open communication, we continuously create growth momentum.	Corporate Governance Business Performance Risk Management Integrity Management
			Market Observation Post (Irregular)	Disclose material information, financial and business updates via Market Observation Post System and company website. Hold annual shareholders’ and investors’ conferences, fully recorded and uploaded to the website for investor playback. Engagement Methods, Frequency, and Case Examples
			Annual Reports/AGM/Investor Conferences (Yearly)
			Company Website, Material Information Announcements (Irregular)
Communities	The Company promotes social participation and fulfills corporate social responsibility, giving back to society through actions that enhance sustainability.	Social Participation Environmental Protection
			Public Welfare Activities (Irregular)	Organize activities such as beach cleanups, mountain cleanups, and forest conservation.
			External Communication Mailbox (Irregular)
Government Agencies	The Company upholds integrity and transparency, strictly complies with government regulations, and actively participates in policy promotion. Through two-way communication, we foster sound cooperation with the government.	Corporate Governance Operational Performance Cybersecurity Protection
			Official Documents (Irregular)	Stay updated on regulatory changes and compliance requirements. Conduct internal reviews and preparations on cybersecurity governance and carbon inventory.
			Investor Conferences/Market Observation Post (Irregular)

Material Topic Identification Process

1. Understanding Organizational Context

Analyze the internal and external environments based on business characteristics and industry context to assess potential impacts on corporate sustainability, serving as the foundation for identifying material topics.

2. Collecting Sustainability Issues

Distribute material topic questionnaires to collect stakeholder concerns and opinions on relevant issues.

3. Identifying Actual and Potential Impacts of Sustainability Issues

Management evaluates each issue’s actual and potential impacts, considering both positive and negative aspects, likelihood of occurrence, and scale of impact to determine the level of influence on the company.

4. Prioritizing Impacts

Based on survey results, management discusses and considers industry significance, international trends, severity, and likelihood of issues to determine their impacts on the company and set priorities for material topics.

Materiality Matrix

CHANGING assessed issues based on two dimensions: “impact on operations and finance” and “influence on stakeholder decision-making,” identifying 15 material topics for 2024. Through surveys and internal evaluations, issues were analyzed for likelihood and potential impact, allowing systematic comparison and analysis. Since many topics cover Environmental (E), Social (S), and Governance (G) aspects, evaluations were conducted by managers familiar with internal operations to ensure comprehensive and representative results.

Materiality Matrix Diagram

Management Approach to Material Topics

Material Topic	Impact	Policies & Commitments	Action Plan
Sustainable Products and Green Marketing	With growing market concern for green products and sustainability, marketing should strengthen the delivery of sustainability values.	Commit to using positive sustainability values as the core of communication to help clients achieve ESG goals.	Establish green product labeling, launch green solutions, and strengthen sustainable branding.

Material Topic	Impact	Policies & Commitments	Action Plan
Talent Development and Training	A systematic talent development and training mechanism not only enhances employee competencies but also strengthens innovation and operational efficiency.	The company designs training courses for various functions and levels, offering online and offline learning opportunities to support employees’ continuous growth.	Promote e-Learning programs.
Labor Relations	Ensure compliance with labor laws, emphasize fair treatment and welfare, enhance employee satisfaction and loyalty, and reduce turnover.	Establish multiple communication channels to foster effective dialogue, improving satisfaction and supporting sustainable growth.	Hold quarterly labor-management meetings to build consensus and mutual benefits.

Material Topic	Impact	Policies & Commitments	Action Plan
Operational Performance	CHANGING continues to invest in R&D and create new applications to maintain profitability and enhance corporate value while balancing expenditures and profits to address operational risks.	CHANGING’s operational strategy focuses on steady growth, setting reasonable targets, balancing profitability and investment, and developing diverse security products to meet market needs.	CHANGING is committed to enhancing product features and expanding into new markets while ensuring identity and cybersecurity.
Customer Privacy and Cybersecurity	Business activities involve collecting and processing large volumes of customer data, which, if mishandled, may result in breaches and loss of trust.	Commit to complying with data protection laws and international standards to strengthen customer data security.	Establish data protection policies, adopt ISMS (e.g., ISO 27001), and conduct regular drills and training.
Corporate Governance	Poor governance may lead to information asymmetry, decision-making errors, or conflicts of interest, negatively impacting the company.	Develop corporate governance guidelines to strengthen board effectiveness. Adopt integrity policies to foster a transparent and fair corporate culture.	Enhance transparency and conduct board performance evaluations.
Integrity Management	The company upholds integrity, transparency, and accountability, establishing governance and risk-control mechanisms to strengthen ethics and achieve sustainability.	The company commits to integrity as its core, strictly prohibiting corruption, bribery, or improper benefits, ensuring fair and transparent business practices, and conveying values through its integrity code.	Established “Integrity Code,” “Code of Conduct,” and “Insider Trading Policy,” requiring all directors, managers, and employees to follow professional ethics. A reporting and investigation mechanism is in place to protect whistleblowers and ensure corporate integrity.
Risk Management	Emerging external risks or internal risks (credit, operational, liquidity) may result in violations or losses.	The company implements risk management policies and procedures to identify, assess, monitor, and respond to risks that may affect strategic objectives.	Established “Risk Management Guidelines” as a framework for execution.
Product and Service Quality	Product sales and services are the main revenue sources. Continuous innovation is critical for maintaining competitiveness. Efficient problem resolution ensures sustainable business and customer satisfaction.	Committed to providing effective security solutions, excellent services, and seamless scalability. Communication channels are maintained for quality assurance and long-term client relationships.	Established R&D, project, and sales procedures; quality assurance team; and customer support hotlines to ensure service efficiency.
Regulatory Compliance	Violations of governance, social, or environmental regulations may result in reputational damage, financial loss, or regulatory sanctions.	Based on internal codes (e.g., Corporate Governance Guidelines, Code of Conduct, Integrity Code, Insider Trading Policy), the company ensures compliance and risk control.	Conduct regular training, encourage reporting of misconduct, and establish handling and reward mechanisms.

Stakeholder
Material Topics Survey

Stakeholder Contact Information

Customer Service
Contact Person	Yvonne Ko
Phone	+886-3-563-0688#310
Email	marcom@changingtec.com

Supplier
Contact Person	Brandon Tsai
Phone	+886-3-563-0688#535
Email	supply@changingtec.com

Spokesperson
Contact Person	Anderson Yang
Phone	+886-3-563-0688
Email	IR@changingtec.com

Stock Affairs Agent
Contact	Fubon Securities Co., Ltd.
Phone	+886-2-2361-1300
Website	https://www.fubon.com/securities/home/index.htm

After-Sales Service
Contact Person	Ms. Zhuo
Phone	+886-3-563-0200#8
Email	help@changingtec.com

Employee Suggestions & Complaints / Sexual Harassment Prevention
Email	equal@changingtec.com
Integrity Reporting
Email	integrity@changingtec.com

Stakeholders